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Call Center Calculator Avaya Downloads

 
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Manage call center campaign, agent, drop rate
Call Center Manager 8.3.1 (by: Voicent Communications, Inc)

Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC's Safe ...
OS: Windows , Windows 7


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367.0 KB freeware 10 January, 2012
Call Center Software - call center management
Call Center Manager 8.5.2 (by: Voicent Communications, Inc)

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for ...
OS: Windows , Windows 7

367.0 KB freeware 02 December, 2012
Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.
Voicent Call Center Manager 8.5.2 (by: Voicent Communications, Inc.)

Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Don't risk penalties of up to $16,000 per incident!
OS: Windows , Windows 7

410.0 KB demo 16 February, 2013
The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations.
BC Call Center 5.0 (by: BC Call Center)

The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include ...
OS: Other , Windows , Windows 7

2.2 MB shareware 22 February, 2013
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice ...
OS: Windows

11.1 MB shareware 14 April, 2013
Powerful tool for managing customer info
Call Center CRM 8.6.2 (by: Voicent Communications, Inc)

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email ...
OS: Other , Windows , Windows 7

402.0 KB freeware 07 April, 2013
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
ErlangXLS 1.0 (by: CC-Logic)

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers ...
OS: Windows

263.0 KB freeware 16 January, 2013
Nisan 2010 tarihinden itibaren 2 ayl?k periyodlarla okuyucular?yla bulu?an Call Center Life, *r? merkezi sekt r n n geli?imi, tan?t?m? ve sekt r i i ileti?imin g lendirilmesini am*layan sekt rel bir yay?nd?r. IMI Conferences n imtiyaz sahibi oldu?...
Call Center Life Dergisi 1.0 (by: KLE BILGI TEKNOLOJILERI A S.)

an Call Center Life, *r? merkezi sekt r n n geli?imi, tan?t?m? ve sekt r i i ileti?imin g lendirilmesini am*layan sekt rel bir yay?nd?r. IMI Conferences n imtiyaz sahibi oldu?u dergi Marjinal Perter Novelli taraf?ndan yay?na haz?rlan?yor. Sekt r ve ...
OS: iOS ,

1.8 MB freeware 25 January, 2014
UPDATE - 2010/01/02 - Version 1.3 resolves the Erlang C issue previously reported. Thanks again for your patience and I appreciate your business.ErlangCalc is a handy utility for common call center calculations. Erlang calculators are designed to ...

ErlangCalc is a handy utility for common call center calculations. Erlang calculators are designed to compute the number of lines and agents required to handle peak call volumes. ErlangB is used for blocking situations, when a caller will get a busy ...
OS: iOS ,

102.4 KB shareware 22 May, 2011
Axon is a virtual PBX designed to manage calls within a business or call center environment.
Axon Virtual PBx System 2.00 (by: NCH Software)

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology.
OS: Windows

368.6 KB freeware 13 February, 2009
cc-Modeler Professional call center software
cc-Modeler Pro 2.1 (by: Belgrave Park Pty Ltd)

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Features: - Identify your staffing needs for each period throughout the day. - Handle ...
OS:

14.7 MB shareware 22 October, 2012
Whether you are a call center, brokerage firm
CTILink 5.1 (by: CTI Software)

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and ...
OS:

2.4 MB freeware 02 July, 2012
CENTIUM CCS is Call Center Software build to
Centium Suite 2010 - CCS 2.2 (by: Centium Software Sdn)

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series). CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing ...
OS:

8.3 MB demo 23 June, 2012
Voicent's Call Center Manager is a powerful
Voicent CallCenterManager 8.3 (by: Voicent Communications, Inc.)

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to: - Manage Agent Performance Quality - Easy call monitoring and recording, "whisper coaching" capability enables live-call agent ...
OS:

110.6 MB shareware 23 May, 2012
asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions.
asterCRM 386 (by: astercc.org)

asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions. It provide useful features such as pop-up, predictive dialer, click to call, extension status .... astercrm could work with all asterisk based system.
OS: Linux , Mac

606.8 MB freeware 07 November, 2012
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