ChataTick Help Desk 1.0
ChataTick Help Desk is a web-based PHP/MySQL script providing an inexpensive, efficient method of supporting your website customers. A wide variety of features, including live chat, multiple departments and operators, ticketing system, knowledge base, announcements, downloads and administrator functions provide you with everything you need to support your website visitors and customers. An installation script is included to make setting up ChataTick very easy and straight-forward.
Product Features:
General:
* 100% unencrypted source code, so you can make any changes you want.
* Remove "Powered by ChataTick" and replace with your own branding.
* Encrypted admin/operator passwords.
* Easy-to-Use Installation Script.
* Install on unlimited domains belonging to you.
* Free updates and technical support.
Support Ticketing System:
* Administrator can oversee all support processes.
* Multiple departments can be created.
* Multiple operators, each one assigned to one or more departments.
* Customers can submit support tickets attached to specific departments and automatically assigned to appropriate operator.
* Anti-spam CAPTCHA entry required on all support ticket submissions.
* Customers can check status of each of their support tickets.
* Operators can respond to customer tickets, and close or reopen tickets when necessary.
* Admin can monitor operator activities, including open/closed tickets, email responses, etc., and intervene when necessary.
* Automated emails to inform customers, operators and admin about new and updated ticket status.
* Searchable Knowledge Base to provide customers with troubleshooting techniques and problem solutions.
* Announcements section to provide customers with updated information on products or other important issue.
Live Chat Support:
* Unlimited operators.
* Audio and visual alerts when customer initiates chat or responds to operator message.
* Customer can submit support ticket when operators offline.
* Choose from several different chat buttons, or use your own.
* Admin can configure live chat module from Admin Panel.
* Chat sessions saved for future reference.
* Customer name and email address saved for future reference.
* Handle multiple chats simultaneously.
Tags: Customer Support, Live Chat, Help Desk, Customer Service Script, Support Chat, Support Ticket, Website Support
Platforms: linux , windows
Price: $29.99
 | Added: | 21 February, 2011 18:40 | File size: | 2.9 MB |
| Status: | new | Download times: | 56 kb/s: 06 m 59 s | |
| Program type: | commercial | 128 kb/s: 03 m 04 s | ||
| 512 kb/s: 46 s | ||||
| Editor rating: |
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Download now! |
 
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| FREE DOWNLOAD Download ChataTick Help Desk 1.0 |
BUY NOW Buy ChataTick Help Desk 1.0 |
Tags: Customer Support, Live Chat, Help Desk, Customer Service Script, Support Chat, Support Ticket, Website Support
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| FREE DOWNLOAD Download ChataTick Help Desk 1.0 |
BUY NOW Buy ChataTick Help Desk 1.0 |
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| FREE DOWNLOAD Download ChataTick Help Desk 1.0 |
BUY NOW Buy ChataTick Help Desk 1.0 |
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