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Call Center Industry Standards Downloads

 
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Manage call center campaign, agent, drop rate
Call Center Manager 8.3.1 (by: Voicent Communications, Inc)

Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC's Safe ...
OS: Windows , Windows 7


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367.0 KB freeware 10 January, 2012
Call Center Software - call center management
Call Center Manager 8.5.2 (by: Voicent Communications, Inc)

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for ...
OS: Windows , Windows 7

367.0 KB freeware 02 December, 2012
Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.
Voicent Call Center Manager 8.5.2 (by: Voicent Communications, Inc.)

Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Don't risk penalties of up to $16,000 per incident!
OS: Windows , Windows 7

410.0 KB demo 16 February, 2013
The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations.
BC Call Center 5.0 (by: BC Call Center)

The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include ...
OS: Other , Windows , Windows 7

2.2 MB shareware 22 February, 2013
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice ...
OS: Windows

11.1 MB shareware 14 April, 2013
Powerful tool for managing customer info
Call Center CRM 8.6.2 (by: Voicent Communications, Inc)

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email ...
OS: Other , Windows , Windows 7

402.0 KB freeware 07 April, 2013
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
ErlangXLS 1.0 (by: CC-Logic)

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers ...
OS: Windows

263.0 KB freeware 16 January, 2013
Nisan 2010 tarihinden itibaren 2 ayl?k periyodlarla okuyucular?yla bulu?an Call Center Life, *r? merkezi sekt r n n geli?imi, tan?t?m? ve sekt r i i ileti?imin g lendirilmesini am*layan sekt rel bir yay?nd?r. IMI Conferences n imtiyaz sahibi oldu?...
Call Center Life Dergisi 1.0 (by: KLE BILGI TEKNOLOJILERI A S.)

an Call Center Life, *r? merkezi sekt r n n geli?imi, tan?t?m? ve sekt r i i ileti?imin g lendirilmesini am*layan sekt rel bir yay?nd?r. IMI Conferences n imtiyaz sahibi oldu?u dergi Marjinal Perter Novelli taraf?ndan yay?na haz?rlan?yor. Sekt r ve ...
OS: iOS ,

1.8 MB freeware 25 January, 2014
Aceyus provides "Contact Center Intelligence" software which consolidates call center data from a number of common call center systems and combines the different data sets using business intelligence, hierarchy and industry best practices. The ...
Aceyus Dashboard 1.1 (by: Aceyus, Inc.)

Aceyus provides "Contact Center Intelligence" software which consolidates call center data from a number of common call center systems and combines the different data sets using business intelligence, hierarchy and industry best practices. ...
OS: iOS ,

2.7 MB freeware 10 March, 2013
Goodyear's industry leading Emergency Roadside Service is now available as an app. With the push of a button you are immediately connected to our in-house Goodyear call center 24/7 365 days a year. With an average national roll-time of about 2 ...
Goodyear RoadService 1.0.3 (by: The Goodyear Tire & Rubber Company)

Goodyear's industry leading Emergency Roadside Service is now available as an app. With the push of a button you are immediately connected to our in-house Goodyear call center 24/7 365 days a year. With an average national roll-time of about 2 hours, ...
OS: iOS ,

2.1 MB freeware 12 November, 2013
Medical industry barcode maker software is specially designed to create industry standards and high resolution versatile healthcare barcode labels in many colors.
Medical Industry Barcode Maker 7.3.0.1 (by: Medical industry barcode maker)

Medical industry barcode maker software is specially designed to create industry standards and high resolution versatile healthcare barcode labels in many colors. Affordable barcode tag creator application is broadly used by different service based industry ...
OS: Windows , Windows 7

4.9 MB shareware 25 March, 2013
Mobile Control Center is the industry leading Mobile Device Management (MDM) solution featuring centralized control, robust security, real time support and enhanced tracking over any network. This application is designed for enterprises in need ...

Mobile Control Center is the industry leading Mobile Device Management (MDM) solution featuring centralized control, robust security, real time support and enhanced tracking over any network. This application is designed for enterprises in need of remote ...
OS: iOS ,

4.8 MB freeware 05 October, 2014
Welcome to the Data Center Professionals Network Application.If you want to keep up to date with the very latest news, views, business opportunities and happenings from the data center industry you've come to the right place.Whether you are ...

Welcome to the Data Center Professionals Network Application. If you want to keep up to date with the very latest news, views, business opportunities and happenings from the data center industry you've come to the right place. Whether you are managing, ...
OS: iOS ,

1.4 MB freeware 21 October, 2014
Axon is a virtual PBX designed to manage calls within a business or call center environment.
Axon Virtual PBx System 2.00 (by: NCH Software)

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology.
OS: Windows

368.6 KB freeware 13 February, 2009
cc-Modeler Professional call center software
cc-Modeler Pro 2.1 (by: Belgrave Park Pty Ltd)

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Features: - Identify your staffing needs for each period throughout the day. - Handle ...
OS:

14.7 MB shareware 22 October, 2012
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