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Assistance Desk 1.4

 
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Assistance Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses.

Assistance Desk software (Trouble Ticketing System) is the complete unmatched help Desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems. The main characteristic of Assistance Desk are: - Staff Personalization: each staff member can change certain points of his / her account to suit his / her needs. - Staff Permissions: you can assign your staff members to separate departments; - Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email- Pager gateway to send notifications directly to your pager; - Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.). For Assistance Desk Administrators: - Runs on Apache / IIS - no proprietary web servers; - Easy-to-use menus for managing reps, departments, categories, priorities and statuses; - Runs on with mySQL database; - Built-in reports for keeping track of problems, users and support reps; - Configurable email messages; - Easy customizable pages to fit your organizations needs.

Platforms: Linux , Windows XP , Windows2000 , Windows NT 4.x

System requirements: Windows NT / 2000 / XP with IIS 4.0

Price: $190.00

 
Added: 13 February, 2009 File size: 215.0 KB
Status: new Download times: 56 kb/s: 31 s
Program type: shareware   128 kb/s: 14 s
      512 kb/s: 04 s
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